GettMe Legal Disclaimer;
GettMe is a platform that brings together independent courier service providers with mobile customers.
GettMe is an aggregator of merchants that offer takeaway services within central London. Unless otherwise agreed with the merchants, we are not endorsed by them, nor we have any commercial relationship with them.
About us and how to contact us
GettMe is a technology platform, accessed through the App and/or our site, that connects users (such as you) with third party providers of collection and delivery services (Drivers). It enables you to engage the services of a Driver for the collection and delivery of items from and to certain locations within central London in the United Kingdom, including collection from third party vendors or merchants (Vendors).
The App and our site are operated and owned by www.GettMe.co.uk.
If you wish to contact us in writing, have a complaint or are required to give us notice in writing, you can send this to us by email at firstname.lastname@example.org. We will confirm receipt of this by contacting you normally by email. If we have to contact you or give you notice in writing, we will do so by email to any email address you provide to us.
GettMe does not provide any collection or delivery services itself; we simply provide the platform that connects Users with Drivers and allows them to be introduced. The purpose and function of the App and our site is to aggregate publicly available details of Vendors and items sold by them, and GettMe facilitates introductions to enable you to engage collection and delivery services in relation to those items. Any contract for the provision of collection and delivery services is between you and the relevant Driver (and not GettMe ) and it is up to the Driver to perform any collection and delivery services you request through the App or our site.
The App and our site allow you to engage the services of a Driver for the collection of items from third parties, including Vendors from whom the relevant item(s) must first be purchased. Unless otherwise specified in the App or on our site, GettMe does not have any commercial connection, affiliation, link, relationship or other connection whatsoever with any Vendors, and GettMe has not obtained any express or implied endorsement, consent or authorisation whatsoever from any Vendors in relation to the facilitation of collection and delivery services in respect of items sold by those Vendors.
Use of the App and our site
We may (but are under no obligation to) update the App, our site and/or the content on them from time to time. Any update to the App will be issued through the Appstore and, depending on the update, you may not be able to use the Service on your Mobile Device until you have downloaded the latest version of the App and, if you are requested to do so, accepted any new terms.
Accessing the App and our site
The App is made available free of charge and you may download the App onto any number of Mobile Devices.
We make no representations, warranties or guarantees, whether express or implied, that the App, our site or any content on them: (i) will always be available or be uninterrupted; (ii) will be error-free, accurate, complete or up-to-date; or (iii) will be secure or free from bugs or viruses.
Access to the App and our site is permitted on a temporary basis and we may suspend, withdraw, discontinue or change all or any part of the App and/or our site without notice. We will not be liable to you if, for any reason, the App or our site is unavailable at any time or for any period.
Registration and security
If you wish to use the App or certain parts of our site, you must sign up using your Facebook account or register with us. If you wish to register, you must complete all of the fields on the registration page.
You must not: (i) sign up or register using a Facebook account or an email address other than your own; (ii) use someone else’s Facebook account or log-in details to access the App or our site; or (iii) allow any third party to access the App or our site using your Facebook account or log-in details. If you know or suspect that anyone other than you is using or accessing the App or our site using your Facebook account or log-in details, you must promptly notify us at email@example.com.
If you choose, or you are provided with, a password or any other piece of information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party. If you know or suspect that anyone other than you knows or has obtained your password, you must promptly notify us at firstname.lastname@example.org and change your password.
You are responsible for all acts and omissions of any third parties who use or access the App or our site using your Facebook account or log-in details, whether fraudulently or not, and you agree to reimburse us on demand for any loss we suffer as a result of such use.
Your ability to return any item(s) to the Vendor will be subject to the Vendor’s returns policy and you should address any queries relating to the item(s) to the Vendor.
You agree that you will not request the services of a Driver to collect any item(s) which you are prohibited from purchasing by law (for example, if you do not meet the minimum age requirement for the purchase or consumption of the relevant item(s)). You further agree that either we or a Driver may request evidence of your identity and age (whether at the time you request the services of a Driver or at the time of delivery) and that failure to provide such evidence may result in your request being refused or non-delivery of the item(s) you have requested (although you may still be charged for the items(s) if they have already been collected).
Pricing and payment
When you first use the App or our site to request the services of a Driver, you will be asked to provide us with credit or debit card payment details to pay for: (i) the cost of any item(s) to be collected and delivered by a Driver at your request (if applicable); and (ii) your use of the Service and the services of any Driver you request through the App or our site. We will store your card details for such purpose and you agree that we may undertake authorisation checks on that card (including when you use the Service to request the services of a Driver).
If you request the services of a Driver, payment will be taken automatically and processed by our third party payment service provider after delivery using the card details previously provided by you.
The amount you will pay for use of the Service and the services of any Driver you request through the App or our site will comprise: (i) the actual price (if any) paid by the Driver on your behalf for the item(s) (if applicable); (ii) a service fee equal to 10% of the actual price of the item(s) (if applicable); (iii) a delivery fee (if applicable); and (iv) an order surcharge if the value of your order is less than the minimum value requirement.
During times of high demand fees applicable in certain geographical areas may increase considerably. We will use our best endeavours to inform you of fees that may apply, on condition that you will be responsible for fees incurred under your account regardless of your awareness of such fees or the amounts thereof.
We collect any fees due to the Driver as agent for and on behalf of the Driver.
If there is no requirement for the Driver to purchase on your behalf any of the item(s) being collected, the amount you will pay will comprise only a delivery fee. This may be different to the standard fixed delivery fee and will be notified to you for your acceptance prior to a Driver being allocated to you.
All fees are inclusive of VAT at the prevailing rate.
Order process and cancellation
If you request the services of a Driver, you will be notified when a Driver has been allocated to you and at key stages as they carry out your request.
If you decide to cancel your request once it has been confirmed via the App or our site, you may do so by emailing us at email@example.com, by sending a text message to the Driver allocated to you or by using the App’s ‘Help’ or ‘Contact support’ feature, subject in each case to the following conditions: (i) if a Driver has not yet been allocated to you, you may cancel your request without charge; (ii) if a Driver has been allocated to you but has not yet collected your item(s), you may be charged a £5 cancellation fee.
If a Driver has been allocated to you and has already collected your item(s), you may not cancel your request.
Please note that we reserve the right to refuse any request for the services of a Driver at our absolute discretion. We also reserve the right to cancel a request made by you for the collection and delivery of certain items if the relevant Vendor refuses to supply, or to allow the Driver allocated to you to collect, your item(s).
Intellectual Property Rights
You acknowledge that you have no right to have access to the App or our site in source code form.
Your liability to us
Limitation of our liability
You acknowledge that the App and our site have not been developed to meet your individual requirements and that it is therefore your responsibility to ensure that the facilities and functions of the App and our site meet your requirements.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the App, our site or any content on them, whether express or implied.
You may only use the App and/or our site for domestic and private use. You agree not to use the App or our site for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We will not under any circumstances be liable for:
the behaviour, acts or omissions of any Drivers you engage through the App or our site or the quality of the services they provide;
the quality or fitness for purpose of any item(s) collected by a Driver at your request;
the failure by a Vendor to supply, or to allow the Driver allocated to you to collect, your item(s); or
any loss or damage caused by any bug, virus or other technologically harmful material that may infect your information technology (including your Mobile Device), data or other proprietary material due to your use of the App or our site or your downloading of any content on any website linked to them.
excludes or limits our liability for death or personal injury resulting from our negligence, fraud or fraudulent misrepresentation or any other liability that cannot be excluded or limited by English law; or
is intended to affect your statutory rights. Advice about your statutory rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Restrictions on use of the App
not to copy the App or our site except where such copying is incidental to normal use of the App or our site or where it is necessary for the purpose of back-up or operational security;
not to sell, rent, lease, sub-license, loan, translate, adapt, vary or modify the App or our site;
not to permit the App, our site or any part of them to be combined with, or become incorporated in, any other programs;
not to access without authority, interfere with, damage or disrupt any part of the App or our site, any equipment or network on which the App or our site is stored, any software used in the provision of the App or our site or any equipment or network or software owned or used by any third party;
not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the App or our site or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the App or our site with another software program, and provided that the information obtained by you during such activities: (i) is used only for the purpose of achieving inter-operability of the App or our site with another software program; (ii) is not unnecessarily disclosed or communicated without our prior written consent to any third party; and (iii) is not used to create any software that is substantially similar to the App or our site; and
not to provide or otherwise make available the App or our site in whole or in part (including object and source code) in any form to any person without prior written consent from us.
Acceptable use of the App and our site
not use the App or our site to arrange for the collection and delivery of any item that is dangerous and/or illegal;
comply with any terms of service that apply between you and any Drivers you engage through the App and/or our site;
not access the App or our site using another person’s Facebook account or log-in details;
not use the App, our site or the Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
not collect or harvest any information or data from the Service or our systems or attempt to decipher any transmissions to or from the servers running the Service.
If you make use of any feature that allows you to provide comments and/or feedback via the App or our site (for example, when using the App’s ‘Help’ or ‘Contact support’ feature), any such comments and/or feedback must be accurate and must not:
be defamatory of any person;
be obscene, offensive, hateful, inflammatory or otherwise objectionable;
promote violence or sexually explicit material;
promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
infringe any copyright, database right or trade mark of any other person;
be likely to deceive any person;
be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
advocate, promote, assist or enable any illegal or unlawful activities (including, without limitation, copyright infringement or computer misuse) or intend to defraud, swindle or deceive other users of the App or our site;
be threatening, abuse or invade another’s privacy or cause annoyance, inconvenience or needless anxiety;
be likely to harass, upset, embarrass, alarm or annoy another person;
be used to impersonate any person or to misrepresent your identity or affiliation with any person; or
give the impression that they emanate from us, if that is not the case.
We will not be responsible, or liable to any third party, for the content or accuracy of any comments and/or feedback provided by you via the App or our site. Any such feedback and/or comments will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose the same to third parties for any purpose whatsoever without any liability or payment to, or recognition of, you of any kind. We also have the right to disclose your identity to any third party in respect of whom you provide comments and/or feedback via the App or our site.
Suspension and termination
You may terminate the legal agreement between us at any time.
immediate, temporary or permanent withdrawal of your right to use the App and/or our site;
issue of a warning to you;
legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
further legal action against you; and
disclosure of such information to law enforcement authorities as we feel is reasonably necessary.
If we withdraw your right to use the App and/or our site:
you must immediately delete or remove the App from all Mobile Devices.
Links to third party websites and resources
The App and/or our site may contain links to websites and resources provided by third parties, including, without limitation, advertisers. We have no control over those websites or resources or their availability and any links to them are provided for your information only. You will need to make your own independent judgement regarding your interaction with any such websites or resources, including the purchase and use of any products or services accessible through them. We are not responsible for, and do not endorse, their content or their privacy policies (if any) and we will not be liable for any loss or damage that may arise from your use of them.
Events outside our control
Other important terms
Nothing in the foregoing paragraph will limit our right to take proceedings against you in any other court of competent jurisdiction, nor will the taking of proceedings in any one or more jurisdiction preclude us from taking proceedings in any other jurisdiction, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
We are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is GettMe.
Information we may collect from you
We may collect and process the following information about you:
Information you give to us. You may give us information about you when you sign up or register to use the App, our site or the service that we provide through them of connecting users of the App or our site with third party providers of collection and delivery services (Service). You may also give us information about you when you use the App, our site or the Service, request collection and delivery services from third party providers (Couriers) through the App or our site, complete a survey, provide comments and/or feedback, enter a competition or promotion or when you correspond with us by phone, email or otherwise or when you report a problem with the App or our site. The information you give us may include, without limitation, your name, address, email address, phone number, location, age, gender and financial and credit or debit card information. If you contact us, we may keep a record of that correspondence.
Information we collect about you. Each time you use the App or our site, we may automatically collect and process the following information:
technical information about your Mobile Device or computer (in each case Device), including, where available, your Device’s IP address and other unique identifiers, operating system and browser type, as well as your Mobile Device’s mobile network information and telephone number. This is statistical data about our users' browsing actions and patterns, and does not identify any individual;
details about your use of the App or our site, including, without limitation, traffic data, items you viewed or searched for, weblogs and other communication data, whether this is required for our own purposes or otherwise, and the resources that you access (including response times, download errors, length of visit and interaction information); and
information about your actual location. Use of the Service (whether you are a Courier or an individual requesting collection and delivery services from a Courier) may require your location data for it to work properly and, by using the Service, you consent to the transmission, collection, maintenance, processing and use of your location data for this purpose. You can turn off this functionality or withdraw your consent at any time by turning off the location services setting for the App on your Mobile Device (although the Service may not function properly if you do).
Information we receive from other sources. We may receive information about you from Facebook and any other relevant third parties when you sign up to or log in to the App or our site (including, without limitation, your Facebook name, your Facebook-linked email address, your city of origin, your current stated city, your birthday and your gender). We may also receive from third parties details of your transactions with them and the fulfilment of your orders. Any data received from such other sources may be combined with data collected via the App or our site. We may also work closely with other third parties (including, for example, Couriers, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Uses made of the information
We use information held about you in the following ways:
Information you give to us. We will